Returns & Refunds

The Viveda Commitment

At Viveda Essentials, we believe in the integrity of our formulations and the care behind every product we create. We also want your experience with us to feel smooth, supportive, and reassuring.

Returns

Due to the artisanal and organic nature of our products, we are unable to accept returns on opened or used items for hygiene and safety reasons.

However, if your order arrives damaged or incorrect, we are committed to resolving the issue with care.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please share:

• Your order number
• A photograph of the item
• A brief description of the issue

WhatsApp:
+91 8008002951

Email:
care@vivedaessentials.com

Resolution

• A replacement, or
• A full refund to your original payment method

Cancellations

Orders may be cancelled within 12 hours of placement, before they enter our packing and dispatch process.

Once an order has been shipped, it can no longer be cancelled.

Product Experience

We encourage you to allow your skin time to adjust and respond to a new ritual. If you have any concerns about a product or how to use it, our team will be happy to guide you.

While we are unable to offer refunds for a change of mind, we are always here to help you get the best possible experience from your Viveda ritual.